DIRECTOR OF RACQUETS POSITION OVERVIEW
Olympia Fields Country Club (OFCC) is looking for a Director of Racquets (DOR) who will optimize member experience by expanding adult, junior, social and competitive racquet sports (RS) programs to meet the ever-changing needs and demands of our membership. This includes men, women and juniors and family programs.
The DOR position is comprehensive and must ensure the successful achievement of the mission and objectives of OFCC. Responsible for overall operation of RS, including the tennis. pickleball and paddle, pro shop, programming and staff. The DOR is a highly visible position requiring strong presence, leadership and communication skills with both members and staff. The DOR is expected to be the leader of the program by passionately promoting the games of Tennis, Pickleball and Paddle.
Under the direction of the General Manager/Board of Governors (BOG) and in coordination with the Racquet Sports Committee’s, the DOR administers the policies, procedures and programs of OFCC relating to all Racquet Sports.
The general roles and responsibilities of the DOR will be to deliver a range of services customarily provided by racquets professionals.. These services will include, but are not be limited to:
□ Ability to be a passionate ambassador for the games of tennis, pickleball and paddle.
□ Assure a consistent, efficient, and seamless daily operation of Club-wide racquets operations; provide members and guests with an environment that meets the values of the Club.
□ Be a strong “consensus builder,” and having effective skills to reconcile differences and inspire solutions for a better operation and member experience.
□ Enthusiastically encourage member participation by planning events to promote the sports and fellowship in the Club. Organize, schedule and manage tournaments, clinics, round robins, social events, and other racquets related activities to maximize members’ access to and enjoyment of the racquet’s facilities.
□ Create an events and activities program to include social, competitive and instructional programming for all levels.
□ Oversee departmental programs and services to meet budget objectives and exceed member satisfaction.
□ Document and report to the GM/BOG successful and/or unsuccessful programs to be used as a reference tool in future event and calendar planning.
□ Create a teaching philosophy in line with the Club’s values and traditions. Implement that philosophy throughout the RS programs.
□ Provide private and group lessons to both adults and children.
□ Play tennis/pickleball/paddle and provide instruction to members of varying skill levels to encourage skill development and relationship building.
□ Coordinate instruction for an active group of juniors.
□ Own and operate a high-quality merchandise and retail operation in the RS Pro Shop, representing the desires and expectations of the members.
□ Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports.
□ Attend all Senior Staff, Racquet Sports Committee and some sub-committee meetings. Responsible for drafting the Racquet Sports Committee agendas in coordination with the General Manager/BOG and respective Committee Chair.
□ Manage all staff scheduling.
□ Conduct regular staff meetings within the RS department to ensure effective communications.
□ Responsible for the selection, development, and coaching of all department staff.
□ Prepare promotional items and event results for the website, Club Newsletter and e-blasts.
□ Responsible for the annual budget process and monthly financial performance.
□ Enforce all the Club’s Rules and Regulations governing use of the facilities, equipment, dress code and sportsmanship as set forth by the Club.