Director of Racquets [Massachusetts]

 DIRECTOR OF RACQUETS PROFILE:
                                      HYANNISPORT CLUB
                                      HYANNIS PORT, MA

THE DIRECTOR OF RACQUETS OPPORTUNITY AT HYANNISPORT CLUB
The Director of Racquets (DOR) at Hyannisport Club will lead an elite racquet’s summer operation in an oceanfront club rich in tradition located in the quaint seasonal village of Hyannis Port, Massachusetts.

A positive, innovative, and energetic approach to Hyannisport’s programming and duties is essential. In addition to the future DOR’s leadership and teambuilding skills, a focus on family and social activities for all levels of players is paramount. The candidate must be able to demonstrate proven written and verbal communication skills. Visibility, member engagement, and authentic enjoyment of building member relationships is critical, as is the ability to relate to committees in a professional, respectful, and diplomatic manner.

If you possess superior customer service skills, are a charismatic leader with an entrepreneurial spirit, and embrace rich traditions and values, this is your career opportunity.

Click here to view a brief video about this opportunity.

AN OVERVIEW OF HYANNISPORT CLUB
The immediately surrounding area is a quintessential Cape Cod village.  The Club is located three miles from the Barnstable Municipal airport and an easy one-hour drive to Boston.  Neighboring town, Hyannis, is known as “The Capital of the Cape“ and is the commercial and transportation hub with over 100 shops and ferry service to Nantucket and Martha’s Vineyard.   The well-respected Barnstable public school system boasts a low student/teacher ratio and high graduation rates.

Hyannisport, one of the earliest golf courses on Cape Cod, was founded in 1897 as the Hyannis Port Golf Club.  The first “course” consisted of six holes and was located on the port side of the marsh.  Twelve years later there was both a change in the course layout and club name to the Hyannisport Club.

In 1902 desirous of a more formal nine-hole course, the club chose Alexander Findlay, a well-known Scottish golf professional and architect. The second seminal event regarding Hyannisport’s course design occurred in 1936 when the club hired Donald Ross to re-design the existing 18-hole layout.  At Hyannisport, the water can be seen from every hole in contrast to some more sequestered Cape courses.

The historic clubhouse overlooks the pristine view of the golf course and is the location where many social events are held from May through September. 

The separate racquets facility provides a pro shop, and bleacher seating area overlooking four Har-Tru and two hard courts. There are currently two pickleball courts with room for two more.  In the fall of 2022, the club will undergo a racquet master plan renovation to include rebuilding of 4 clay courts, new fencing and additional pickle ball courts, shop renovation, and spectator seating.

HYANNISPORT CLUB BY THE NUMBERS

  • Approximately 490 members
  • Projected dates of employment are May 15 – Mid September with the option to stay longer into the early fall
  • The DOR will own the pro shop that utilizes Jonas
  • Racquets department employs approximately 6-8 individuals in season
  • $75,000 Initiation fee 
  • Approximately $6.1M Gross revenues from all sources
  • POS system; Jonas
  • Department Payroll $170,000
  • Department employees 8
  • Gross annual payroll (labor only) $2.6M
  • 100 Employees (FTE) in-season; 16 (FTE) off-season
  • Average age of members is 63
  • The Club is organized as a 501(c)(7), not for profit organization

HYANNISPORT CLUB WEB SITE:www.hyannisportclub.com

DIRECTOR OF RACQUETS POSITION OVERVIEW       
Hyannisport Club is looking for a DOR who will replace a long-tenured staff member. The new DOR will bring the department to the next level by expanding adult, junior, social and competitive programs to meet the needs and demands of Hyannisport Club’s membership.

The DOR position is comprehensive and must ensure successful achievement of the mission and objectives of Hyannisport Club. The successful candidate will be responsible for overall operation of the Racquets Program, including racquets, pickleball, pro shop, programming, and staff. The DOR is a highly visible position requiring strong presence, leadership and communication skills with both members and staff. The DOR is expected to be the leader of the Racquets program by passionately promoting the games of Racquets and Pickleball. These traits must resonate through all staff members. 

Under the direction of the General Manager, and in coordination with the Racquets Committee, the DOR administers the policies, procedures and programs of Hyannisport Club relating to all racquet sports.

The general roles and responsibilities of the DOR will be to deliver a range of services customarily provided by a Master or Elite USPTA/PTR professional. These services will include, but will not be limited to:

Leadership

  • Be a passionate ambassador for all racquet sports; require the same of the staff
  • Supervise, lead and mentor all teaching professionals, pro shop staff and seasonal interns (staff size of approximately 8 – 10)
  • Assure consistent, highly ethical, efficient and seamless daily operation of club-wide racquet operations; provide members and guests with an environment that meets the values of Hyannisport Club
  • Oversee departmental programs and services to meet or exceed member satisfaction
  • Work in tandem with Hyannisport Club’s highly regarded senior department staff

Programming

  • Organize, schedule and manage tournaments, clinics, round robins, social events and other racquets related activities to maximize members’ access to and enjoyment of the racquet’s facilities
  • Create comprehensive events and activities to include social, competitive and instructional programming for all levels
  • Provide organizational and structural support for Junior team practice and play. 
  • Ingratiate yourself in the local communities’ recreational activities to be successful at maximizing programming.

Administration

  • Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports
  • Must be a champion of communications. Both with the membership as well as other team members
  • Attend all senior staff, Racquets Committee, and some sub-committee meetings. 
  • Responsible for drafting the Racquets Committee agendas in coordination with the General Manager and respective Racquets Committee Chair  
  • Own and operate a high-quality merchandise and retail operation in the Hyannisport Club’s Racquets Shop, ensuring product expectations are met
  • Manage all staff scheduling
  • Solid understanding of technology and POS systems
  • Conduct regular staff meetings within the Racquets operation to ensure effective communications
  • Enforce all Hyannisport Club’s Rules and Regulations governing use of the facilities, safety, equipment, dress code and sportsmanship as set forth by Hyannisport Club
  • Prepare racquets promotional items and event results for Hyannisport Club’s website, bulletins, e-blasts, etc.
  • Oversee monthly financial performance, and weekly payroll management 
  • The following positions report to the DOR; 3 assistant professionals, merchandiser/pro shop manager, pro shop staff.

Instruction 

  • Develop and implement a teaching philosophy that embraces Hyannisport Club’s values and traditions; incorporate standardized teaching methodologies as appropriate
  • Provide an appropriate amount of private and group lessons to both adults and children; oversee lessons taught by all professionals
  • Play tennis and pickle ball, and provide instruction to members of varying skill levels to encourage skill development and relationship building

Junior Racquets

  • Develop and implement a high-level and respected junior program that meets the demand of all junior abilities. Program should be comprehensive, creative and innovative for all levels of junior play
  • Proficient in the “USTA’s 10 and Under” initiative on teaching protocol 
  • Coordinate instruction, competitive playing and team opportunities for all juniors 
  • Provide quality instruction for juniors of all levels that is fun and educational

EXPERIENCE, QUALIFICATIONS AND SELECTION CRITERIA
The ideal candidate should be an engaging and polished professional with a minimum of five (5) years of experience as a Director of Racquets in a private, member-owned club setting.  A head professional at an extremely successful club and racquets program will be considered.

Experience

  • Motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, support and through respectful interaction and professionalism 
  • History of innovation and a champion of new ideas and initiatives; looking to consistently improve member experiences and operational efficiency
  • Verifiable strength in working closely with GM, boards, committees, and other key contributors to developing and executing the club’s vision
  • Exemplary communication (written and spoken) and interpersonal skills; ability to work with committees
  • Proven ability to attract, hire, develop and lead a high performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of Hyannisport Club
  • Running and organizing successful women’s, men’s Intra-Club and junior Inter-Club team programs
  • Developing and staging intra- and inter-club events 
  • 5.0 tennis playing competency or above

Qualifications and Personal Attributes

  • Member focused; delighted to meet the expectations and requirements of members and their guests
  • Possess high energy and genuine desire to interact actively with the membership on a professional and hospitable level
  • Works well and is well respected by others
  • Understands Hyannisport Club’s values and exemplifies the Hyannisport Club’s culture
  • Keen problem-solving skills
  • Strong operational management record
  • Mentor to his or her staff
  • Entrepreneurial spirit to create new programs while respecting current desires and traditions
  • Strong time management skills given broad range of activities and demands
  • Comfortable publicly speaking
  • Personal character and charisma
  • Industry talent leader (can assemble high-performance and talented team who work well together)

Selection Criteria

  • Breadth and depth of experience as a racquet professional
  • Degree of experience in similar settings
  • Ability to articulate a compelling vision for the future of Hyannisport Club’s programs
  • Demonstration of technical competence

EDUCATION AND CERTIFICATION
The ideal candidate should have earned a college degree and be a USPTA/PTR/PPR certified Professional. The Director of Racquets Certification by the University of Florida in conjunction with the USTA/PTR/USPTA is the preferred certification.

CLUB COVID REQUIREMENTS
This club does not require staff to be fully vaccinated as a provision of employment.

SALARY AND BENEFITS
Hyannisport Club offers a generous compensation package including salary, commission, bonus, family college scholarship program and a benefits package that is commensurate with qualifications and experience and befitting a club of the stature and significance of Hyannisport Club.

INSTRUCTIONS ON HOW TO APPLY

You must apply for this role as soon as possible but no later than November 22, 2021.  Interviews will occur in mid-December with the new DOR starting in the spring.

Please upload your resume and cover letter, in that order, using the link below.  You should have your documents fully prepared to be attached when prompted for them during the online application process.  Please be sure your image is not present on your resume or cover letter; that should be used on your LinkedIn Profile.

Prepare a thoughtful cover letter addressed to Mr. Steven Klemenz, General Manager and clearly articulate why you want to be considered for this position at this stage of your career and why the Hyannisport Club and the Cape Cod area will be beneficial to you, your family, your career, and the Club if selected.

IMPORTANT:  Save your resume and letter in the following manner:
“Last Name, First Name – Resume” &
“Last Name, First Name – Cover Letter – Hyannisport”
(These documents should be in Word or PDF format)

Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.

If you have any questions, please email Patty Sprankle: patty@kkandw.com

Lead Search Executive:

Len Simard, Search & Consulting Executive
PTR, USPTA Master Professional
407-463-8923
len@kkandw.com

Job Summary

Hyannisport Club

Organization

Hyannis Port, MA

Location

November 8, 2021

Published

Listing Type

Compensation

11/22/21

Closing Date

Full Time

Time

Starting Date

Want To Apply?

https://kopplinandkuebler.secure.force.com/careers/ts2__JobDetails?jobId=a0x6T000009y54vQAA&tSource= INSTRUCTIONS ON HOW TO APPLY You must apply for this role as soon as possible but no later than November 22, 2021. Interviews will occur in mid-December with the new DOR starting in the spring. Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process. Please be sure your image is not present on your resume or cover letter; that should be used on your LinkedIn Profile. Prepare a thoughtful cover letter addressed to Mr. Steven Klemenz, General Manager and clearly articulate why you want to be considered for this position at this stage of your career and why the Hyannisport Club and the Cape Cod area will be beneficial to you, your family, your career, and the Club if selected. IMPORTANT: Save your resume and letter in the following manner: “Last Name, First Name – Resume” & “Last Name, First Name – Cover Letter – Hyannisport” (These documents should be in Word or PDF format) Note: Once you complete the application process for this search, you are not able to go back in and add additional documents. If you have any questions, please email Patty Sprankle: patty@kkandw.com Lead Search Executive: Len Simard, Search & Consulting Executive PTR, USPTA Master Professional 407-463-8923 len@kkandw.com

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