Gain understanding of how Club Managers and Directors of Racquets can synchronize their efforts, communicate effectively, navigate challenges, and plan for a future of operational efficiency and member satisfaction.

Crafting a leadership brand is more than just a buzzword—it’s about executive presence, storytelling, and ethical clarity. Ever wonder how to stand out in the competitive world of hospitality, particularly in the exclusive private club sector?

Michael Herd, Head of International Search & Consulting from KOPPLIN KUEBLER & WALLACE joins Ed Chapman on this episode of The Modern Club Management podcast to discuss trends in club management, hiring, AI, EQ, employer branding, and “The One Thing” approach to hiring.

I’m continually amazed at how many seemingly competent managers expect membership privileges for themselves and often their families as part of the “normal” benefits provided to them. Where does this entitlement expectation come from?

Over time, while completing executive placements for private clubs and when reaching out to top-performing general managers, we have consistently been surprised to discover that in many scenarios there is a subjective process for performance evaluation or not one at all.

Striving to build a positive team culture but not quite getting there? Take a deep dive into how people communicate with each other and how the language we use can make a big difference.

Ensure your racquets programs evolve to remain relevant by investing in facilities, racquets professionals and programming.

What you say and how you say it are critical during an interview.