Position Summary JTCC is a 30 court Tennis center that’s mission is to provide “Tennis for Everybody.” We are a driven 501c3 organization that uses the sport of tennis to transform lives in the communities we serve. Join our team and showcase your leadership skills in our fast-paced tennis and fitness career. The General Manager position is a leadership position responsible for the Facilities overall direction, coordination, operation, and success. The General Manager will ensure the club meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, associate relations, sales, and member participation. The General Manager will provide support to a team of 50-60 associates and offer ongoing leadership, motivation, and development. They are responsible for hiring, coaching, communication, alignment, and holding department managers accountable to the organization’s expectations. The General Manager also act as a frontline ambassador to provide our members and participants with a great experience while at JTCC. Job Duties and Responsibilities • Performs daily inspections to ensure that all areas of the club are clean, neat, organized, and like new • Ensure the best member and player experience is delivered • Monitors budgets, forecasts revenue and expenses for each department on a monthly, quarterly, and annually • Monitors supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually • Meets one-on-one weekly with each department manager to ensure KPI’s are being measured and met and the departments are meeting and exceeding budgetary goals • Mentor department managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback • Provide effective individual performance evaluations and recognition programs and awards • Authorize new hires, promotions, employee status changes, and terminations with the Department Managers Position Requirements • HS Graduate or Equivalent • 5+ years experience in fitness, retail, or hospitality industries • 3+ years experience managing direct reports • 2+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets • Experience providing high-end customer service and managing customer concerns • Track record of success in a performance driven work environment • Excellent interviewing skills • CPR and AED Certified • Ability to sit, stand, walk, reach, climb and lift up to 50 pounds Preferred Requirements • Bachelor’s Degree in Business or a related field • Sales or Racquet Sports experience • Experience managing multiple units • Experience managing $3MM+ in top line revenue Pay This is a salaried position starting at $85,000.00 and pays up to $125,00.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics. JTCC also offers a full benefits package including health, dental, vision, 401k, ST and LT disability, paid vacation and facility privileges.