Summary of position The Head Tennis Professional plans and manages all the operations and programs at Fort Walton Beach Tennis facility. Essential Functions · Responsible for the daily management of the tennis facility and required maintenance, ensures all USTA Florida section quality standards and guidelines are met/followed · Manages facility staff and all duties related to hiring, training and developing in accordance with USTA Florida section goals and objectives · Responsible for ensuring all tennis and pickleball programs, events, lessons, and activities are administered with high standards and attract and maintain participation · Manages facility budget, including reporting daily revenues and expenses · Becomes adept on the use of USTA Florida Section software, policies and procedures · Promotes facility programs throughout the local business community and ensures excellent customer service that results in a high level of participant satisfaction · Creates and produces content for marketing and social media purposes to increase brand awareness within the local community, guidelines set by the USTA Marketing department · Performs other duties as assigned Supervisory Responsibilities · Tennis Facility Attendant Relationships · USTA Florida staff · Providers and Volunteers Travel Demands · Travel required Minimum Qualifications · Bachelor’s degree in a related field or a combination of education and related experience · Three years of experience as Head Tennis Professional at a similar size tennis facility · One year of supervisor/management experience preferred · Three years of customer service experience in a similar environment · USPTA (Elite Pro preferred), IPTPA or PTR/PBR Certification · Must possess and maintain a valid driver license and a record that meets our company’s insurance standards · Proficient with Microsoft Office 365 platforms, including the One Drive document sharing component · Must be able to read and write English · Must have a professional and positive attitude · Must have the ability to travel · Must be able to pass the USTA Safe Play and USTA FL Section background checks, as well as a drug test · Must be able to participate in potentially strenuous physical activity Knowledge, Skills and Abilities · Knowledge of USTA Florida section programs preferred · CPR, First Aid, and AED certified preferred · Strong delegation and training skills · Strong attention to detail that results in a first-class showcase tennis facility · Excellent organizational and time management skills · Excellent communication skills (verbal and written) · Creative thinker and problem solver Work Environment · Frequently works in and outdoors – exposed to weather conditions · Noise levels are moderate to high · Must be able to work a flexible schedule including weekends, holidays and split shifts Physical Demands · Medium – 20 pounds frequently, up to 50 pounds periodically · Plays in tennis games or fills in as needed · Frequently stands, walks, talks, hears, uses hands and arms, climbs, balances, stoops, kneels, crouches, or crawls. Occasionally sits. This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by the employee. Position expectations may be subject to change as the needs of the organization changes. USTA Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion or any other condition.