Senior Manager, Tennis & Pickleball Center Department: Tennis & Pickleball Classification: Exempt, full time Reports to: VP of Community Engagement Job Grade: 10 Wage Range: $60,000 – $70,000 per year A RELEVANT COVER LETTER AND RESUME MUST BE UPLOADED WITH YOUR APPLICATION TO BE CONSIDERED FOR THIS POSITION. Our Culture Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Position Summary This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Eugene Family YMCA Senior Manager, Patterson Campus Tennis & Pickleball Center shall be responsible for developing, implementing and sustaining tennis and pickleball programming for members and community participants that the Eugene Family YMCA serves. Essential Functions Oversee logistics of all tennis and pickleball programs and activities, including compiling program statistics to monitor and evaluate the effectiveness of and participation in the programs; scheduling and maintaining the tennis & pickleball center; creating and scheduling the activities or events; and maintaining and/or updating program equipment for programs and activities . Ensures programs and services meet community needs to include supervising existing program activities, establishing new program activities, and expanding the programs within the community as needed Assures compliance with federal, state, and local regulations as they relate to program areas, including ADA accommodations where appropriate; ensures that YMCA program standards are met and safety procedures followed Responsible for assuring high standards of program quality and safety in accordance with YMCA safety and risk management policies Follow all policies and procedures as set forth in the personnel manual, emergency action plan, and other core Y policies and procedures documentation Recruit, hire, train, supervise, develop and schedule all Tennis & Pickleball Center program and office employees and volunteers. This includes day-to-day supervision as well as the creation of a culture of achievement, relationship and belonging. Ensure all staff hold and maintain appropriate certifications for their positions Motivate and engage Tennis & Pickleball Center employees to increase retention and understanding of our cause through regular staff meetings Work closely with Tennis & Pickleball Pros to develop and implement cause-driven tennis and pickleball programming that promotes Youth Development, Healthy Living and Social Responsibility for all ages Research, implement and manage appropriate technology and business systems for operating a Tennis & Pickleball facility, keeping our Y on the cutting edge of programming and operations Provide excellent service to all members, staff, volunteers and guests. Respond to all member and community inquiries and complaints in a timely manner Communicate with supervisor, members, staff, volunteers, and guests in a clear, concise and positive manner while using Listen First skills Understand, support and demonstrate commitment to the YMCA cause and our role in the community as a leader in Youth Development, Healthy Living and Social Responsibility Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees Work closely with the Marketing & Communications staff on marketing/promotions of programming to ensure consistent messaging around the Y as a cause-driven charitable organization Work to ensure a diverse and inclusive culture at the Y Work closely with the VP of Community Engagement to develop your department’s annual budget; monitor and make adjustments as needed Act as a positive role model while implementing YMCA character development and following the four core values of Caring, Honesty, Responsibility, and Respect Work weekend duty if needed and Y special events as needed Purchase parts and supplies for department as needed and assist with coordination of equipment maintenance and repairs Complete all required trainings as assigned by supervisor, by scheduled due date Apply professional/managerial principles and judgment, within overall direction established by senior management. Solve complex problems, applying research, training, or business approaches in new ways; develop and recommend new alternatives to senior leaders. Successes or failures would have a major impact on the Y. Must maintain a current, valid Oregon driver’s license, a DMV driving record that meets YMCA standards, and evidence of insurability throughout entire term of employment Other duties as assigned Minimum Qualifications At least 4-1/2 years of experience as a Tennis and/or Pickleball Professional At least 3-½ years of previous experience managing a sports or recreation facility; or community tennis/pickleball center; or similar programs At least 2 years of previous experience supervising a team of employees At least intermediate level proficiency with Microsoft business software, including Outlook, Teams, OneDrive, SharePoint, Word, Excel Preferred Qualifications Professional certification of USPTA/RSPA Elite Professional and/or PTR Professional; or PPR/DUPR certification Previous experience managing racquet sports tournaments, leagues, competitions, mixers or other group programs Previous experience with court reservation or other sports registration software systems Previous experience working at a YMCA Conversational fluency in Spanish Professional Competencies Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community Engaging Community: Builds bridges with others in the community to ensure the Ys work is community-focused and welcoming of all, providing community benefit Ability to relate effectively to diverse groups of people from all social and economic segments of the community Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Ys cause Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment Fiscal Management: Manages the Ys resources responsibly and sustains the Ys nonprofit business model Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Ys work and impact in the community Program/Project Management: Ensures program or project goals are met and intended impact occurs Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee needs sufficient strength, agility and mobility to perform essential functions and to safely supervise program activities in a variety of indoor and outdoor locations While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device The employee frequently is required to sit and reach, and must be able to move around the work environment The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust The noise level in the work environment is usually moderate The Eugene Family YMCA is an Equal Employment Opportunity Employer. The Eugene Family YMCA is committed to creating an environment of mutual recognition where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Y believes that diversity, inclusion, and a sense of purpose and belonging in the workplace are critical to the achievement of our mission. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. If you need assistance or an accommodation due to a disability, you may complete the ADA Accommodation Request Form; or contact us at hr@eugeneymca.org or 541-686-9622, ext. 246. The Y: We’re for youth development, healthy living, and social responsibility.