Director of Pickleball (DOP) Related Titles: Head Pickleball Professional. Pickleball Director Reports to: GM/COO (subject to change) Classification: Exempt, Salary The Director of Pickleball (DOP) is responsible for overall operation of the Pickleball department, including pro shop, programming, and staff. The DOP is a highly visible position requiring strong presence, leadership and communication skills with both members and staff. The DOP is expected to be the leader of the program by passionately promoting the sport of Pickleball. These traits must resonate through his/her team and to do so as well. The working environment of the organization is one of professionalism and respect, and the Club prides itself on the positive relationships it maintains with its staff and members. The DOP will need to emulate standards based on the Core Values of the Club and the new vision of the Club. The general roles and responsibilities of the DOP will be to deliver a range of services customarily provided by a PPTA/PPTR and PPR professional. These services will include, but are not limited to: • Ability to be a passionate ambassador for the games of paddle and Pickleball that requires the same from each member of the staff. • Assure a consistent, efficient, and seamless daily operation of Club-wide racquets operations; provide members and guests with an environment that meets the values of the Club. • Enthusiastically encourage member participation by planning events to promote the sport. • Organize, schedule, and manage tournaments, clinics, round robins, social events, and other initiated Pickleball activities to maximize members’ access to and enjoyment of the racquet’s facilities. • Create fun, easy to sign-up, new member, and new player initiatives in order to enhance the member experience and grow the number of Pickleball players and memberships. • Create comprehensive events and activities program to include social, competitive, and instructional programming for all levels. • Oversight and creation of a strong junior after-school program. • Creation of a summer Pickleball camp or programs for juniors and adults. • Oversee departmental programs and services to meet budget objectives and exceed member satisfaction. • Document and report to GM/COO successful and/or unsuccessful programs to be used as a reference tool in future event and calendar planning. • Create a teaching philosophy in line with the Club’s values and standards. Implement that philosophy throughout the racquet’s programs. Ensure that the staff’s teaching methodology is in line with the Director. • Provide private/group lessons and clinics to both adults and children and oversee lessons taught by all professionals. • Provide organizational and structural support for the league team platform tennis practice and play. Develop and introduce a fair and equitable way to manage the adult team programs to include annual player team movement, partnerships, and lineups. • Attends league sanctioned matches, in a reasonable manner, specifically during normal business hours, to show support, encouragement and instruction ideas for future lessons. • Represents the club in area professional Pickleball activities and at state or national events with approval from the club. • Play Pickleball at a high level and provide instruction to members of varying skill levels to facilitate skill development and relationship building. Hours on court will be limited to 30 hours plus per week to ensure ample time for effectively administering the department. • Manage and oversee a high-quality merchandise and retail operation in the Club’s Racquets Shop, representing the desires and expectations of the members. Working with Pro Shop Manager and Racket’s Inventory Lead on this. • Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports. (Monitoring of the Club Automation system for the Pickleball Program). • Attend all Senior Staff/Management meetings. Responsible for drafting the meeting agenda in relation to the Pickleball business. (Where applicable- ie. Pro meetings) • Supervise all teaching professionals and seasonal interns/helpers as well as manage all staff scheduling. • Conduct regular staff meetings within the racquets department to ensure effective communications. • Prepare Pickleball promotional items and event results for the website, Club bulletin and e-blasts. • Work in tandem with the Club’s Director of Tennis to keep the Vision in and whole “Club Perspective” in mind. • Enforce all Club’s Rules and Regulations governing use of the facilities, equipment, dress code and sportsmanship Intangibles: o Has personal character and charisma, leads, and works well with others. o Has keen problem-solving skills and strong time management abilities. o Has a strong operational management record o Is a mentor to his/her staff and can assemble talented team members who work as a high performing unit. o Has the entrepreneurial spirit to create new programs and respect what currently works for the Club. o Possess high energy and genuine desire to interact actively with the membership on a professional and hospitable level. o Understands and lives the Wildwood Racquet Club core values and vision.