Job Description Summary: The primary objective of the Director of Pickleball is to oversee all aspects of the pickleball programming, operations, and growth, with a focus on creating engaging programs, cultivating member engagement, and leading the development of the pickleball community. This will be accomplished by planning and executing junior and adult programming, tournaments, and camps while meeting high service standing and driving participation across all skill levels. The Director of Pickleball will achieve these objectives by: 1. Managing and coaching the development and execution of pickleball programs. 2. Leading staff recruitment, training, and mentorship to ensure program success. 3. Overseeing facility operations and fostering a welcoming community for players of all ages and skill levels. The Director of Pickleball is responsible for communicating and upholding company standards and leading by example. The Director of Pickleball will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness. Job Duties: Key Accountability Program Development and Management Duty Statement Design, implement, and oversee pickleball programs, including clinics, leagues, social events, and competitive play. Develop and manage junior programming, including lessons, leagues, and events tailored to all skill levels. Organize and manage pickleball tournaments and camps to enhance engagement and attract new participants Percent of Time Member Engagement and Experience Cultivate a welcoming and inclusive pickleball community that encourages participation across all ages and skill levels. Provide exceptional customer service and address member inquiries, feedback, and concerns. Staff Leadership and Development Recruit, train, and mentor pickleball staff, including instructors and event coordinators. Conduct regular performance evaluations and provide opportunities for professional growth. Percent of Time Facility Operations Duty Statement Ensure the pickleball facilities are well-maintained and meet safety and aesthetic standards. Manage equipment, court scheduling, and reservations effectively. Percent of Time Marketing and Promotion Duty State Collaborate with the marketing team to promote pickleball programs, tournaments, and camps through various channels. Develop strategies to attract new members and retain existing participants. Percentage of Time Financial Management Duty Statement · Assist in preparing and managing budgets for pickleball programs, tournaments, and camps. · Monitor revenue and expenses to achieve financial goals and ensure sustainability. Percentage of Time Qualifications & Skills: Knowledge, Skills & Abilities: Knowledge of Pickleball rules, strategies, and program design Sales, communication, and rapport-building skills Experience in coaching/motivating groups and fostering community engagement Familiarity with reservation systems and tolls like Club Essentials, Playsight, and Court Reserve Strong Leadership, interpersonal, and organizational skills Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude Possesses a strong member service focus Responds professionally to requests and inquiries from guests, members, and staff DUPR rating above 4.5 · Education Level: High School Diploma or GED required Bachelor’s Degree preferred · Certifications (One or more of the following): RSPA Pickleball PTR PPR RPO ITPA Current CPR Experience: Proven experience in managing pickleball programs, including junior and adult programming, tournaments, events, and camps Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees Preferred: Consultative sales experience Past success in building a pickleball community that promotes inclusivity, engagement, and member retention Strong relationships with local, regional, or national pickleball networks Prior experience hiring, mentoring, and managing a diverse team of instructors, event coordinators, or administrative staff Proven experience in managing budgets for programming, equipment, and staff Skilled in handling member disputes, staff disagreements, or program-related conflicts with diplomacy and professionalism · Physical Requirements: Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the public Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures. Regularly required to lift up to 50 pounds