The Director of Racquets position is comprehensive and must ensure the achievement of the mission and objectives of Army Navy Country Club. The DOR is responsible for the oversight and execution of the entire Racquet Sports Program and will work directly with the GM/COO, Racquets Committee, Head, Assistant Professionals, and all respective staff to ensure clear and consistent communications regarding expectations, organization, labor costs, services offered, and the overall operation of the department. The DOR will be responsible for all Tennis and Pickleball activities, the utilization of all indoor and outdoor facilities, and all operations to deliver the best experience for Members and guests. They will be able to forecast, plan, and manage all facets of the Department, including instructional, staff mentorship and supervision, social and competitive programming, and the highest level of member service. Direct reports include/will include Head Racquets Professional, Adult Tennis Director, Teaching Professionals, Front Desk Staff, Junior Tennis Director, Pickleball Coordinator, and Seasonal Pros. The DOR is the “Face” of the operation, and therefore, this is a highly visible position requiring strong presence, leadership, and communication skills with Members and Staff alike. They are expected to be a passionate leader of the organization, promoting racquets at the Club, and engaging their team to have a similar enthusiasm. Of extreme importance is the continued development and motivation of an effective and dedicated team, leading to increasing levels of membership satisfaction. This position is a member of the Executive Team and works closely with all Club department leaders to ensure the achievement of ANCC’s mission, values, and objectives.