Lords Valley Country Club is looking for a seasonal DOR who will replace a long-tenured staff member. The new DOR will be able to put his/her stamp on the entire program and elevate the offerings, events, and services to the membership. The DOR will be on the grounds from roughly mid to late April until early to mid-October. The DOR position is comprehensive and must ensure the successful achievement of the mission and objectives of Lords Valley Country Club. The successful candidate will be responsible for the overall operation of the Racquets Program, including racquets, pickleball, pro shop, programming, and staff. The DOR is a highly visible position requiring strong presence, leadership, and communication skills with both members and staff. The DOR is expected to be the leader of the Racquets program by passionately promoting the games of Racquets and Pickleball. These traits must resonate with all staff members. Under the direction of the General Manager, and in coordination with the Racquets Committee, the DOR administers the policies, procedures, and programs of Lords Valley Country Club relating to all racquet sports. Leadership Be a passionate ambassador for all racquet sports; require the same of the staff Create a complete seasonal calendar prior to the season of events (both instructional and social) Supervise, lead, and mentor all teaching professionals and pro shop staff Assure consistent, highly ethical, efficient, and seamless daily operation of club-wide racquet operations. Oversee departmental programs and services to meet or exceed member satisfaction Work in tandem with Lords Valley Country Club’s highly regarded senior department staff Programming Organize, schedule, and manage tournaments, clinics, round robins, social events, and other racquets related activities to maximize members’ access to and enjoyment of the racquet’s facilities Create comprehensive events and activities to include social, competitive, and instructional programming for all levels including women, men, and juniors Provide organizational and structural support for Junior team practice and play. Ingratiate yourself in the local community recreational activities to be successful at maximizing club programming. Look for opportunities for intramural and inter-community play for tennis and pickleball Administration Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports Must be a champion of communications. Both with the membership as well as other team members Attend all senior staff, Racquets Committee, and some sub-committee meetings Own OR operate a high-quality merchandise and retail operation in the Lords Valley Country Club’s Racquets Shop, ensuring product expectations are met Manage all staff scheduling Solid understanding of technology and POS systems. A new Club essential POS system will be installed in the tennis pro shop. Ability to communicate with LVCC tennis community using e-mail, club intranet, text messaging, and other modern methods. Conduct regular staff meetings within the Racquets operation to ensure effective communications Enforce all Lords Valley Country Club’s Rules and Regulations governing the use of the facilities, safety, equipment, dress code, and sportsmanship as set forth by Lords Valley Country Club Prepare racquets promotional items and event results for Lords Valley Country Club’s website, bulletins, e-blasts, etc. Oversee monthly financial performance, and weekly payroll management The following positions report to the DOR; 3 assistant professionals and pro shop staff. Instruction Develop and implement a teaching philosophy that embraces Lords Valley Country Club’s values and traditions; incorporate standardized teaching methodologies as appropriate Provide an appropriate amount of private and group lessons to both adults and children; oversee lessons taught by all professionals Play tennis and pickle ball, and provide instruction to members of varying skill levels to encourage skill development and relationship building Junior Racquets Develop and implement a high-level and respected junior program in tennis and pickleball that meets the demand of all junior abilities. Program should be comprehensive, creative, and innovative for all levels of junior play Proficient in the “USTA’s 10 and Under” initiative on teaching protocol Coordinate instruction, competitive playing, and intra club team opportunities for all juniors Create, advertise, and manage a junior racquets camp EXPERIENCE, QUALIFICATIONS & SELECTION CRITERIA The ideal candidate should be an engaging and polished professional with a minimum of five (5) years of experience as a Director of Racquets in a private, member-owned club setting. A head professional at a successful club and racquets program will be considered. Experience Motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, and support, and through respectful interaction and professionalism History of innovation and a champion of new ideas and initiatives; looking to consistently improve member experiences and operational efficiency Verifiable strength in working closely with GM, boards, committees, and other key contributors to developing and executing the club’s vision Exemplary communication (written and spoken) and interpersonal skills; ability to work with committees Proven ability to attract, hire, develop and lead a high-performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of Lords Valley Country Club Developing and staging intra-club events 5.0 tennis playing competency or above Qualifications and Personal Attributes Member focused; delighted to meet the expectations and requirements of members and their guests Possess high energy and genuine desire to interact actively with the membership on a professional and hospitable level Works well and is well respected by others Understands Lords Valley Country Club’s values and exemplifies the Lords Valley Country Club’s culture Keen problem-solving skills Strong operational management record Entrepreneurial spirit to create new programs while respecting current desires and traditions Strong time management skills given broad range of activities and demands Comfortable publicly speaking Personal character and charisma Industry talent leader (can assemble high-performance and talented team who work well together) Selection Criteria Breadth and depth of experience as a racquet professional Degree of experience in similar settings Ability to articulate a compelling vision for the future of Lords Valley Country Club’s programs Demonstration of technical competence EDUCATIONAL AND CERTIFICATION QUALIFICATIONS College degree from a 4-year accredited university is preferred, or equivalent working experience in the racquets industry. Ideal candidates have attained or enrolled in the DORS “Director of Racquets Sports” program by the University of Florida that is endorsed by the USTA and certified through the PTR and USPTA. Working knowledge of various tennis-specific technology and software programs. Knowledge of Court Maintenance including Har-Tru and pickleball courts preferred.