The new DOR will seek to continue rich traditions at the club, while bringing new, innovative and quality events to the adult and junior programs. The DOR position is comprehensive and must ensure successful achievement of the mission and objectives of Lake Shore Country Club. The successful candidate will be responsible for overall operation of the Racquets Program, including tennis, paddle, pickleball, pro shop, programming, and staff. The DOR is a highly visible position requiring strong presence, leadership and communication skills with both members and staff. The DOR is expected to be the leader of the Racquets program by passionately promoting the complete racquets program. The working environment at Lake Shore Country Club is one of professionalism and Lake Shore Country Club prides itself on the positive relationships it and its members maintain with its staff. Under the direction of the General Manager and the Assistant General Manager, the DOR administers the policies, procedures and programs of Lake Shore Country Club relating to all racquet sports. There is a committee structure within racquets and governs exceptionally well. It is supportive, provides input and is strategic in nature. The general roles and responsibilities of the DOR will be to deliver a range of services customarily provided by a Master or Elite USPTA/PTR professional. These services will include, but will not be limited to: Leadership Be a passionate ambassador for all racquet sports; require the same of the staff Assure consistent, highly ethical, efficient, and seamless daily operation of club-wide racquets operations; provide members and guests with an environment that meets the values of Lake Shore Country Club Oversee departmental programs and services to meet or exceed member satisfaction Supervise, lead and mentor all teaching professionals, pro shop staff and seasonal interns (staff size of approximately 9 in season and 3 offseason) Respectfully oversee member and staff compliance with program rules and procedures Programming Organize, schedule and manage tournaments, clinics, round robins, social events and other racquets related activities to maximize members’ access to and enjoyment of the racquet facilities Create comprehensive events and activities to include social, competitive and instructional programming for all levels Provide organizational and structural support for league team racquets practice and play. Provide a fair and equitable system for teams to be organized and governed Create a culture of “Pride of Events” Understands how to build junior programs, both instructional and socially in all racquet sports Administration Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports Attend all senior staff, Tennis Committee and some sub-committee meetings. Responsible for drafting the Tennis Committee agendas in coordination with the General Manager and respective Tennis Committee Chair Present new ideas and programs annually to the racquets committee to consider for implementation Produce and annual events schedule for the club Operate a high-quality merchandise and retail operation in Lake Shore Country Club’s Racquets Shop, ensuring product expectations are met Conduct regular staff meetings within the Racquets operation to ensure effective communications Enforce all of Lake Shore Country Club’s Rules and Regulations governing use of the facilities, equipment, dress code and sportsmanship as set forth by Lake Shore Country Club Prepare racquets promotional items and event results to be presented to the marketing department for Lake Shore Country Club’s website, bulletins, e-blasts, etc. Oversee the annual budget process, monthly financial performance, and weekly payroll management C Create and administer a fair and equitable team management system for men and women for all racquet sports Instruction Develop and implement a teaching philosophy that embraces Lake Shore Country Club’s values and traditions; incorporate standardized teaching methodologies as appropriate Provide an appropriate amount of private and group lessons (not to exceed 20 hours) to both adults and children; oversee lessons taught by all professionals Play tennis, paddle and pickleball, and provide instruction to members of varying skill levels to encourage skill development and relationship building Maintenance Work hand in hand with the highly regarded maintenance team from the club An understanding of sub irrigated courts is ideal Have a hands-on approach to ensuring the courts and facilities are maintained to the highest standard EXPERIENCE, QUALIFICATIONS & SELECTION CRITERIA The ideal candidate should be an engaging and polished professional with a minimum of five (5) years of experience as a Director of Racquets in a private club setting. A resume indicating progressively more responsible positions and demonstrating experience in delivering both group and individual instructional programs to players of various age groups and skill levels. Additionally, the candidate should have a proven history of high ethical standards. Experience Motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, providing consistent feedback, and supporting them through respectful interaction and professionalism History of innovation and a champion of new ideas and initiatives; looking to consistently improve member experiences and operational efficiency Verifiable strength in working closely with boards, committees and other key contributors to develop and execute the club’s vision Exemplary communication (written and spoken) and interpersonal skills; ability to work with committees Proven ability to attract, hire, develop and lead a high performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of Lake Shore Country Club Running and organizing successful women’s, men’s and junior tennis team programs Developing and staging intra- and inter-club events 5.0 tennis playing competency or above Qualifications and Personal Attributes Member focused; delighted to meet the expectations and requirements of members and their guests Financial acumen to work in unison with the club’s controller Has a good working knowledge of pro shop buying plans, accounts payable and receivable, knowledgeable in the latest equipment trends, and merchandising Possesses high energy and genuine desire to interact actively with the membership on a professional and hospitable level Works well and is well respected by other team members Understands Lake Shore Country Club’s values and exemplifies the Club’s culture Strong operational management record Mentor to his or her staff Entrepreneurial spirit to create some new programs while increasing the member experience within them Strong time management skills given broad range of activities and demands Comfortable publicly speaking Personal character and charisma Industry talent leader (can assemble high-performance and talented team who work well together) Selection Criteria Breadth and depth of experience as a racquets professional Degree of experience in similar settings Ability to articulate a compelling vision for the future of the Club’s programs Demonstration of technical competence Playing skills equivalent to a 4.5-5.0+ level in all racquet sports EDUCATION AND CERTIFICATION The ideal candidate should have earned a college degree and ideally hold or working towards certifications with USPTA/PTR/PPR/PPTR/PPTA. Ideal candidates have attained or enrolled in the DORS “Director of Racquets Sports” program by the University of Florida certified through the PTR and USPTA. INSTRUCTIONS ON HOW TO APPLY Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process. Please be sure your image is not present on your resume or cover letter; that should be used on your LinkedIn Profile. Prepare a thoughtful cover letter addressed to Mr. Brian Silver; General Manager/COO and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career and why Lake Shore Country Club and the North Shore area will be beneficial to you, your family, your career, and why you will be beneficial to the Club, if selected. You must apply for this role as soon as possible but no later than Saturday, February 11, 2023. Candidate selections will occur in early March with second Interviews expected in mid-March. The new candidate should assume his/her role in the spring. IMPORTANT: Save your resume and letter in the following manner: “Last Name, First Name – Resume” & “Last Name, First Name – Cover Letter – Lake Shore Country Club” (These documents should be in Word or PDF format) Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.