The DOR position is comprehensive and must ensure the successful achievement of the mission and objectives of SSCC. The DOR is responsible for the oversight and execution of the entire Racquet Sports Program and will work directly with the GM, – Clubhouse Manager and all respective staff to ensure clear and consistent communications as it pertains to expectations, organization, labor costs, services offered and overall operation of each department.
The DOR will be responsible for all Tennis, Paddle and Pickleball, the utilization of all facilities, and all operations in an effort to deliver the best experience for both Members and guests and will be able to forecast, plan and manage all facets of the Department including, instructional, staff mentorship and supervision, social and competitive programming, capex projects and of course the highest level of member service.
The DOR is a highly visible position requiring strong presence, leadership, and communication skills with Members and Staff Members alike. He or she is expected to be a passionate leader of the organization, promoting racquets at the Club, and engaging his/her team to have a similar enthusiasm. Therefore, this position will have limited on-court teaching hours of 20-25 hours/week.
The DOR is the ‘face’ of SSCC racquets and is expected to ensure that the best interests of the membership are supported and enhanced through leadership, which must be one of natural positive engagement, strong communicative style, and an infectious enthusiasm for the role he/she has assumed. Of extreme importance is the continued development and motivation of an effective and dedicated team, leading to increasing levels of membership satisfaction.
This position is a member of the Executive Team and works closely with all Club department leaders to ensure the achievement of SSCC’S mission, values and objectives.
The following positions report to the Director of Racquets:
Assistant Racquets Professional
2 seasonal assistant professionals
Pro Shop staff
Member, Staff Member, and Committee Relations
True collaborator/participant and believer in setting the direction and service environment for the overall team.
Provide quality leadership and a positive, highly visible and engaging style. A genuine, accessible and approachable personality is an essential element of success.
Must be a passionate ambassador for all racquet sports with the ability to transfer that passion to the team members.
Oversees top-flight racquets operations and programming, with exemplary service and connectivity to Members and Staff Members.
Create a junior development program in all sports ensuring both competitive and social options are available. The junior program should include superior U10’s programming and instruction as well as high performance. Oversight of the summer camp program.
Is sincerely active and visibly interactive with staff, Members, and their guests on a daily basis.
Is the positive, upbeat leader of the racquets experience who intuitively exemplifies the standards of decorum and quality necessary to meet the desired goals of SSCC.
Attends meetings of the various committees, of which he/she is an ex-officio member, sharing information and listening to concerns, as well as sharing perspectives and recommendations.
Is a strong “consensus builder,” recognizing the importance of having effective skills to reconcile differences and inspire solutions for a better operation and Member experience.
Business and Financial Acumen
Responsible for the development of – racquets annual operating and capital budgets to present to the GM.
Owns and ensures that a recognized racquets merchandise and retail operation is in place, representing the desires and expectations of the members, to which he/she has regular interactions with to gauge satisfaction.
Has strong knowledge of key metrics and benchmarking and works closely with other key Club professionals to ensure appropriate and necessary evaluations are in place, as well as clearly defined plans to meet annual goals.
A history of involvement with his/her professional organizations, including the PTR, USPTA, USTA, to ensure keen knowledge of current trends, best practices, new innovations, along with a strong network of resources.
Provide organizational and structural support for the league team tennis practice and play.
Oversee department POS operations to ensure accurate billing and accurate sales/activity reports.
Attend all Executive Staff, -Racquets Committee and some sub-committee meetings. Responsible for drafting the Committee agendas in coordination with the General Manager/COO and respective Committee Chair.
Enforce all Club’s Rules and Regulations governing use of the facilities, equipment, dress code and sportsmanship as set forth by the Club.
Work in tandem with the Club’s highly regarded Tennis Maintenance Staff.
Prepare promotional items and event results for the website, Club bulletin and e-blasts.
CANDIDATE QUALIFICATIONS/EXPERIENCE/SELECTION CRITERIA
A strong and passionate leader with a proven track record of providing premier services in a dynamic, preferably multiple racquets sport environment.
A proven track record in all racquet player and program development.
A resume showing progressively more responsible positions and demonstrating experience in delivering both group and individual instructional programs to players of various age groups and skill levels. Additionally, the candidate should have a proven history of high ethical standards.
Verifiable strength in strategic planning and working closely with boards, committees, and other key contributors to developing, executing, and updating strategies to success.
A verifiable motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, support and through respectful interaction and professionalism.
Someone with a history of innovation, and a champion of new ideas and initiatives, looking to consistent improvement of member experiences and operational efficiency.
Of equal importance are exemplary two-way communication (both written and spoken) and interpersonal skills and the ability to work with all committees. The candidate must possess a proven ability to attract, hire, develop and lead a high performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of SSCC.
The candidate will exhibit excellent organizational, technological and time management skills.
EDUCATION AND CERTIFICATION The candidate should have earned a college degree and ideally hold or working towards certifications with USPTA/PTR/PPR/PPTR/PPTA. Ideal candidates have attained or enrolled in the DORS “Director of Racquets Sports” program by the University of Florida certified through the PTR and USPTA.