Basic Functions Sensa Padel is building a national brand of clubs in the U.S. and we are looking for energetic and enthusiastic new team members. Reporting directly to the General Manager, the Welcome Center Manager works to ensure world-class customer experiences and efficiency at our Welcome Center operations. This will include a deep understanding of our Matchi software, customer experience standards for part-time staff. Attention to detail and ability to remain calm during busy periods of time are essential to top performance in this position. Major Job Responsibilities Defining and implementing Welcome Center objectives and procedures Hiring and training staff and managing the shift schedules Overseeing day to day operations of our Welcome Center Team Overseeing our court reservation software system Consistently demonstrates leadership behaviors aligned with Sensa Padel values. Qualifications Minimum of 2 years of experience as a front desk manager or similar position. Good understanding of procedures and practices in a hospitality setting Ability to operate computer software necessary to input information Strong organizational and time management skills Good leadership and training abilities Ability to perform tasks under occasional stress while maintaining a pleasing image to patrons and employees. Customer Experience Statement Our number one goal is to provide outstanding customer experiences. Every Sensa Padel employee is expected to be a good listener, knowledgeable, friendly, professional, helpful, and willing to go the extra mile. Physical Requirements Regular communication and contact with employees and members. Repetitive keyboard activity and sitting at computer; standing and moving around the facility for extended periods of time.