DIRECTOR OF COURT SPORTS POSITION OVERVIEW
The Director of Court Sports (DOCS) position will lead and direct all TPC court sports activities, events, socials, exhibitions, tournaments, teams, camps, and private and group lessons.
The DOCS will be responsible for all Tennis, Pickleball, and Bocce, the utilization of all facilities, and all operations to deliver the best experience for both Members and guests and will be able to forecast, plan, and manage all facets of the Department including, instructional, staff mentorship and supervision, social and competitive programming and of course the highest level of member service. Direct reports include Head Tennis Professional, Junior Coordinator, Teaching Professionals, and Seasonal Pros.
The Courts Sports Program aims to deliver a member/guest experience that consistently exceeds expectations. The DOCS will strive to maximize revenues through creative planning and strategies that increase sales while enhancing member participation.
The DOCS is a highly visible position requiring strong presence, leadership, and communication skills with Members and Staff alike. He or she is expected to be a passionate leader of the organization, promoting court sports at the club and engaging his/her team to have a similar enthusiasm.
A high level of efficiency in executing administrative duties and superb business acumen are crucial to the success in this role.
The DOCS is the ‘face’ of the TPC court sports department and is expected to ensure that the best interests of the membership are supported and enhanced through leadership, which must be one of natural positive engagement, strong communicative style, and an infectious enthusiasm for the role he/she has assumed. Of extreme importance is the continued development and motivation of an effective and dedicated team, leading to increasing levels of membership satisfaction.
KEY ATTRIBUTES AND AREAS OF FOCUS
The DOCS is expected to be the program’s leader by passionately promoting the games of Tennis, Bocce, and Pickleball.
• Oversee and execute the recruitment, hiring, training, and managing of tennis pros.
• Responsible for managing the court sports revenue streams, including pro shop sales, guest fee collection, lesson revenues, and pickleball fees.
• Responsible for the annual budget process, monthly financial performance, and weekly payroll management. Work with the GM/COO and Controller to determine the following season’s operational budget as well as a capital budget for the department.
• Perform market analysis periodically to ensure TPC is meeting or exceeding market value with regard to lesson costs and percentage pros being paid.
• Responsible for the Challenger Tournament budget process, the tournament’s financial performance, the tournament’s preparation, and its complete execution.
Professional and courteous service includes:
• Responsible for the overall operation of the department, including tennis, bocce, and pickleball programs, pro shop, and staff.
• With the support of the Club management and Committees, enforce the Club’s rules and regulations governing the use of the Club/facility, its equipment, and other property.
• Aid with court maintenance as needed. Ensure that courts are always in good playing condition.
• Assist in organizing and developing members’ USTA tennis teams, including recruiting captains, scheduling matches, and reserving courts for home matches.
• Institute a method to relay the playability of the courts successfully and efficiently to membership and necessary staff.
• Attend all Senior Staff and the Tennis Committee meetings. Responsible for drafting the Tennis Committee agendas in coordination with the General Manager/COO and Committee Chair.
• Create and oversee a safe, fun, and engaging court sports experience for adults and children of all ages, including new social and competitive programs in Tennis, Bocce, and Pickleball to increase Member interest and participation.
• Conduct regular walkthroughs to ensure the highest quality maintenance is being performed, facilities are immaculate, and report any necessary issues in a timely fashion.
• Meet regularly with teaching staff and perform bi-annual evaluations to ensure the highest quality of program offerings and teaching levels.
• Promote and manage adult league and clinic participation.
• Teach complimentary, promotional, 30-minute lessons for onboarding new members.
• Teach private, private group lessons and clinics for up to 18 hours per week.
• Write TPC tennis-related articles for membership. Create programming content, brochures, and media to increase the visibility of new and current events.
• Work closely with other department Directors to offer harmonious cross-department member opportunities for the pleasure and enjoyment of the members.
• Manager on Duty responsibilities as needed.
• Executing all additional requests and special projects as assigned
• Execute the following member events: Tennis mixers for men and women and other tennis events, bocce and pickleball member events.
• Continue to improve programming in all aspects of the court sports department, including but not limited to tennis, bocce, and pickleball.
EDUCATION AND CERTIFICATION
• College degree preferred.
• USPTA, USPTR, or PTR Certified with 5+ years of tennis coaching/teaching with private tennis club managerial experience. Equivalent for Pickleball.
• A graduate of the USTA’s, PTR’s and USPTA’s course; DORS (Director of Racquets Sports) by the University of Florida is the most valued certification for this role.
• USTA level 5.0 minimum tennis playing ability ideally.
• Division 1 Collegiate or professional experience a plus.